User Experience

While content plays a central role in your website’s success, you may struggle to keep tabs on it. Often, it can be challenging to know what you have and whether it’s genuinely serving your goals and users. If your website’s content might benefit from some spring cleaning, keep reading. I’ll share a simple introduction to a website content audit to leave you empowered to either start one on your own or make sure your agency partner meets your needs.

Read more

Do you feel distracted by a suite of automated tools, pages of report data, and feedback on work that was designed and developed weeks and weeks ago? If your antidote achieves #WCAG 2.1 AA conformance, you may be leaving more people behind than you think.

Accessibility and digital inclusion can be easier.

Authentic digital inclusion means ensuring that every end-user can actually use a digital asset as designed and intended. Let’s start there. 

Read more

During a natural disaster or public emergency, your users may face a variety of new physical, mental, and environmental challenges, while access to your platform may become more important than ever. Read more

An emergency landing page may be the best way to ensure that your visitors can find the information they need in a crisis, while minimizing any unwanted distractions. Read more

Buttons have come a long way since the early days of the world wide web. We’ve gone from buttons mimicking the Windows operating system circa 1999 to large flat buttons with fully rounded corners we’ve seen increasingly over the past few years. In the example below, we can see how much button design has changed over the years. 

In this time, designers and developers have gained greater freedom in the presentation and behavior of buttons. But there are fundamentals to user-centered button design that are consistent despite the ebb and flow of trends. 

Read more

A well-designed alert banner will quickly and reliably catch the attention of your visitors when an emergency is in progress and direct them to additional instructions, resources, and updates. Read more

FontAwesome is awesome for everyone, right? Well, not so much if you are a screen reader user… We took on a mission to make FontAwesome even more awesome for a client. 

As a mission-focused organization, we want to make browsing the internet an experience that is available to everyone regardless of ability. So when our friends at Pantheon referred Georgetown University’s McDonough School of Business to us to help resolve issues their internal accessibility audit had flagged, we were more than happy to take on the project. 

Read more

We’ve recently had the opportunity to streamline the donation page and form UX for a client. There’s a good amount of information out there on how to do it well, but a lot of it is scattered, and one often has to sleuth up chains of citations to get to the source material. As is to be expected, applying general UX best practices and basic heuristics to any user flow gets us a good part of the way there, but the donation process—an important conversion for any organization looking to receive funds online— has some unique particulars, some of which might even be counter-intuitive. 

Read more

We were honored to have two members of our team present sessions at Drupal North this past June in the beautiful and vibrant city of Montreal, Canada.  Drupal North is an annual,  free, three-day conference focusing on Drupal-related topics and the community that drives the Drupal Project forward.

We were pleased to make new connections while also reconnecting with friends and peers. As always, it was also a privilege to be given the opportunity to share our expertise.

Read more

Do a search for "personas" on the web and you’ll get a smorgasbord of smiling faces of all ages and from all backgrounds - and top results are all related to design, user experience, and agile. Demographic-based and often marketing-driven, personas are pretty mainstream and relatable - except when they’re not.

And like the web, personas are evolving.

Read more